File for unemployment benefits

Have you lost your job? You may qualify for temporary income to support you while you look for a new one.
Most claims are processed within 21-28 days after filing. It may take longer if there is an issue with your claim.

Contact

Department of Unemployment Assistance

Phone
TeleClaim Center (617) 626-6800

From any area code, Monday-Friday 8:30 a.m.–4:30 p.m.

TeleClaim Center (877) 626-6800

From area codes 351, 413, 508, 774, or 978, Monday-Friday 8:30 a.m.–4:30 p.m.

Voice Relay 711

24 hours a day, 7 days a week

TeleCert Line (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Online
For questions about your claim: Schedule a callback from the TeleClaim Center 

The Details

What you need

To apply for unemployment, you need to provide personal information including your Social Security number, birth date, home address, email address (optional), and phone number.

You also need information about your employment history from the last 15 months, including:

  • Names of all employers, plus addresses and phone numbers
  • Reasons for leaving those jobs
  • Work start and end dates
  • Recall date (if you were laid off but have a set date to return to work)

You may need additional information in certain situations:

  • If you are not a U.S. citizen — your Alien Registration number
  • If you have children — their birth dates and Social Security numbers
  • If you’re in a union — your union name and local number
  • If you were in the military — your DD-214 Member 4 form. If you don’t have it, you can request your DD-214 online.
  • If you worked for the federal government — your SF8 form (optional)

To receive payments by direct deposit, you’ll also need your bank name, account number, and routing number. Otherwise, the Department of Unemployment Assistance (DUA) will send you a debit card.

How to file

To file a claim online, you can create an account on the UI Online portal. The website will walk you through filling out your application. Once you file your initial application, you’ll be able to log into your account to check your status.

Don’t have a computer? Visit a One-Stop Career Center where you can use one of theirs to file your claim and get help finding a job.

You can file for unemployment benefits or get help with your application by calling the TeleClaim Center. The number you call depends on your area code:

  • (877) 626-6800 from area codes 351, 413, 508, 774, and 978
  • (617) 626-6800 from any other area code
  • 711 for Voice Relay

The TeleClaim Center hours are 8:30 a.m.–4:30 p.m. Monday–Friday. Please follow the call-in schedule below:

Last digit of your Social Security Number:

Assigned day to call the TeleClaim Center:

0, 1 Monday
2, 3 Tuesday
4, 5, 6 Wednesday
7, 8, 9 Thursday
Any last digit Friday

You also have the option to schedule a callback from the TeleClaim Center to avoid long hold times. You may select any time from the available slots for us to return your call.

You can visit the Boston walk-in center located at 19 Staniford St., Boston, MA 02114 to get in person assistance with a member of our staff.  The walk-in center is open Monday-Friday from 8:30 a.m. to 4:30 p.m. 

Next steps

After you apply for benefits

  1. If you provided an email address when you filed your claim, you will receive an email from DUA asking you to verify your email address.
  2. Request weekly benefits. You should do this before you hear back from DUA.
  3. DUA will review your application and confirm details of your application with your former employer.
  4. DUA will send you a notice called a Monetary Determination that tells you how much you’ll potentially receive in unemployment benefits.
  5. If there was a question of eligibility, you’ll receive a Non-Monetary Determination that tells you whether you’ve been approved for unemployment benefits.  
  6. If your application is denied, you can appeal the decision within 10 days.

More info

It can take a few weeks to process your claim. You should continue to request weekly benefits after you apply even if you haven’t heard back from DUA yet.

Contact

Address
Boston Walk-in Center
19 Staniford St., Boston, MA 02114
Phone
TeleClaim Center (617) 626-6800

From any area code, Monday-Friday 8:30 a.m.–4:30 p.m.

TeleClaim Center (877) 626-6800

From area codes 351, 413, 508, 774, or 978, Monday-Friday 8:30 a.m.–4:30 p.m.

Voice Relay 711

24 hours a day, 7 days a week

TeleCert Line (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Online
For questions about your claim: Schedule a callback from the TeleClaim Center 

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