The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Top-requested sites to log in to services provided by the state
From any area code, Monday-Friday 8:30 a.m.–4:30 p.m.
From area codes 351, 413, 508, 774, or 978, Monday-Friday 8:30 a.m.–4:30 p.m.
24 hours a day, 7 days a week
To request weekly benefits, daily 6 a.m.–10 p.m.
To apply for unemployment, you need to provide personal information including your Social Security number, birth date, home address, email address (optional), and phone number.
You also need information about your employment history from the last 15 months, including:
You may need additional information in certain situations:
To receive payments by direct deposit, you’ll also need your bank name, account number, and routing number. Otherwise, the Department of Unemployment Assistance (DUA) will send you a debit card.
To file a claim online, you can create an account on the UI Online portal. The website will walk you through filling out your application. Once you file your initial application, you’ll be able to log into your account to check your status.
Don’t have a computer? Visit a One-Stop Career Center where you can use one of theirs to file your claim and get help finding a job.
You can file for unemployment benefits or get help with your application by calling the TeleClaim Center. The number you call depends on your area code:
The TeleClaim Center hours are 8:30 a.m.–4:30 p.m. Monday–Friday. Please follow the call-in schedule below:
Last digit of your Social Security Number:
Assigned day to call the TeleClaim Center:
You also have the option to schedule a callback from the TeleClaim Center to avoid long hold times. You may select any time from the available slots for us to return your call.
You can visit the Boston walk-in center located at 19 Staniford St., Boston, MA 02114 to get in person assistance with a member of our staff. The walk-in center is open Monday-Friday from 8:30 a.m. to 4:30 p.m.
It can take a few weeks to process your claim. You should continue to request weekly benefits after you apply even if you haven’t heard back from DUA yet.